Frequently Asked Questions
Frequently Asked Questions
Got questions? We've got answers. Find everything you need to know about ordering from Cozy Dopamine.
📦 Ordering & Shipping
Do you offer free shipping?
Yes! We offer free shipping on all orders over $50 within the United States. Orders under $50 have a flat shipping rate starting at $4.90.
How long does shipping take?
Orders are processed within 2-5 business days. Once shipped, delivery typically takes 3-7 business days depending on your location.
Do you ship internationally?
Yes! We ship to 27+ countries including Canada, UK, Australia, Germany, France, and Japan. International shipping rates are calculated at checkout via USPS and DHL Express.
Can I track my order?
Absolutely! Once your order ships, you'll receive a tracking number via email so you can follow your package every step of the way.
👕 Sizing & Fit
How do your hoodies fit?
We offer different fits depending on the style:
- Oversized styles - Designed to be roomy and relaxed. Size down if you prefer a more fitted look.
- Classic styles - True to size with a standard fit.
- Boxy hoodie - Cropped and oversized. Check the size chart for exact measurements.
I'm between sizes. What should I order?
For oversized styles, size down if you prefer a closer fit or stay true to size for the full oversized effect. For classic styles, we recommend sizing up for a more relaxed fit.
Are your products unisex?
Yes! All our hoodies and sweatshirts are designed to be unisex and look great on everyone.
🔄 Returns & Exchanges
What is your return policy?
We offer a 30-day return window from the date of delivery. Items must be unworn, unwashed, and in original condition with tags attached.
How do I start a return?
Contact us at [your email] with your order number and reason for return. We'll provide you with return instructions and a prepaid shipping label if applicable.
Do you offer exchanges?
Yes! If you need a different size or color, let us know and we'll help you exchange your item.
How long do refunds take?
Once we receive your return, refunds are processed within 5-7 business days. The refund will appear in your original payment method.
🧵 Product Care
How should I wash my hoodie?
Machine wash cold with like colors on a gentle cycle. Tumble dry low or air dry to maintain size and quality. Do not bleach. Iron on low heat if needed, avoiding any printed areas.
Will my hoodie shrink?
All our garments are pre-shrunk, but we recommend washing in cold water and air drying to maintain the original size and prevent any minimal shrinkage.
What are your hoodies made of?
Most of our heavyweight hoodies are made from an 85% cotton, 10% polyester, 5% viscose blend. Our classic styles feature premium cotton blends. Check individual product pages for specific fabric details.
💳 Payment & Security
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express, Discover), Shopify Pay, Apple Pay, and Google Pay.
Is my payment information secure?
Yes! We use Shopify's secure payment processing, which is PCI DSS compliant and encrypts all payment information.
❓ Still Have Questions?
Can't find what you're looking for? Contact us and we'll be happy to help!